HOW TO BOOK!
It is so easy!
The order to be processed, it needs to be sent your order to the office of Firmata Travel company by e-mail or call by telephone.
We inform you about booking information within 24 hours after receipt of your order excluding off days ( Saturday and Sunday)
as well as official holidays set by the laws of Russian Federation with booking confirmation you will receive an invoice for the service order.
Tel. +7 812 309 5778 or by Skype: firmata22
Please, read the following terms and conditions carefully. They apply to all tours offered on our website. On signing the booking form you agree to accept these terms and conditions on behalf of all persons named in the form.
- BOOKING – please make your bookings as far in advance as possible to ensure that requested accommodation and transportation is available.
- CONFIRMATION – confirmation on services booked will be sent by the next business day together with pro-forma invoice.
- PAYMENT – payment should be done by the bank draft, cash or credit card. 5% credit card service applied to credit card payments.
- CANCELLATION FEES – all the changes or cancellations must be made in writing not less than 10 business days prior to arrival.Otherwise, cancellation penalty will be charged. If you cancel your order in 5-9 business days prior to your arrival, we charge 50% of the package price, if cancellation is done in less than 5 business days, we charge 100%.